How it works

The process is simple and has been designed to make your job easier.

In fact, we are doing the reverse of the delivery company that delivered your package.

We take it back to you or your workplace and return it to the delivery company, which returns it to the merchant

We therefore avoid having to take the package to a drop-off point.

WE DO IT FOR YOU!

The steps are very simple.

 

form

1) Complete the collection planning formulaire form

Parcel

2) Close your package properly according to your merchant’s specifications

label

3) Affix the return label provided by your merchant according to the specifications of the delivery company.

deposit

4) Drop off your package before 8:00 am on the scheduled date and at the location you specified in the form.

RETURN

Packages are returned within a maximum of 48 hours to the delivery company. You can check the merchant’s website where you purchased your merchandise to find out the refund times on your credit card.

Your package is protected and insured throughout the process *

PRICES

SENDING STANDARD PACKAGES

First return

6,95 + tx

Additional returns

3,95 + tx

(in the same pick up)

ACCEPTED DIMENSIONS

ENVELOPES

MAXIMUM DIMENSIONS

610 mm x 508 mm x 254 mm
(24 ” x 20 ” x 10 ”)

MAXIMUM WEIGHT

15,8 kg
(35 lbs)

Boxes

MAXIMUM DIMENSIONS

636 mm sur 508 mm sur 381 mm
(25 ” x 20 ” x 15 ”)

MAXIMUM WEIGHT

15,8 kg
(35 lbs)

Tubes

MAXIMUM DIMENSIONS

2 m x 281 mm x 281 mm
(80 ” x 15 ” x 15 ”)

MAXIMUM WEIGHT

15,8 kg
(35 lbs)

SERVED ZONE

For any request to pick up a parcel outside of the above mentioned dimensions, please contact us at info@retourdecolis.com.

Although our service is set to grow, we only serve the following postal codes at this time.

Is your postal code not in the list? Subscribe to our newsletter or follow us on Facebook and you will know the additions to the zones we serve.